Terms & Conditions

1. Introduction

Welcome to earthlyradiance.co.uk. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing any orders.

2. Products and Descriptions

We strive to ensure all product descriptions, prices, and images are accurate and up to date. However, we do not warrant that product descriptions or other content is error-free. We reserve the right to modify or discontinue any product without notice.

3. Disclaimer and Liability

Our products are for external use only. earthlyradiance.co.uk is not liable for any adverse reactions or damages resulting from the use of our products. Always read ingredient lists and instructions prior to use. Customers with known sensitivities, allergies, or skin conditions should perform a patch test or consult a healthcare professional before use.

By purchasing from us, you acknowledge and accept that individual results may vary and that we make no claims as to specific skin outcomes.

4. Orders and Delivery

All orders are subject to acceptance and availability. We aim to dispatch orders promptly, but delivery times are estimates only and not guaranteed. We are not responsible for delays caused by postal services, customs, or other external factors.

In the event of lost or missing parcels, we will conduct a reasonable investigation and, if appropriate, arrange a replacement or refund. We cannot accept responsibility for orders sent to incorrectly provided addresses.

5. Pricing and Payment

All prices are shown in GBP (£) and include VAT where applicable. We reserve the right to amend prices at any time. Payment must be made in full at the time of ordering.

6. Returns and Refunds

If you are not satisfied with your purchase, please contact us within 14 days of receipt. Products must be unused, in their original condition and packaging, to be eligible for return. Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

7. Privacy Policy

We respect your privacy. Personal data collected through our website is used solely for order processing, communication, and account management. We will not share, sell, or distribute your information to third parties, except where necessary to fulfil your order (e.g. delivery services).

Our website uses cookies to enhance user experience. By using the site, you consent to our use of cookies.

Please review our full Privacy Policy for detailed information on data protection.

8. Intellectual Property

All content on earthlyradiance.co.uk including text, images, logos, and design is the property of Earthly Radiance and may not be copied, reproduced, or used without prior written permission.

9. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Continued use of the website after changes are made constitutes your acceptance of the new terms.

Contact

If you have any questions about these Terms and Conditions, please contact us via the form on our Contact page.